Return and Cancellation Policies
Returns & Exchanges
If your order is missing items needed to complete it, please contact me first so that I may resolve the issue.
Returns are allowed:
- Damaged Products
- Duplicated Orders
If you have ordered a product more than once, chances are the design has changed. I will not refund or accept a return because the design has changed.
To request a return email pam_d_holley@yahoo.com and we will issue a return label to you.
If you ordered something and don’t like it, please let us know and we will work with you on a solution.
To return a product send it to:
P.A.M. Diamond Paintings
ATTN: Returns
9950 County Road 21
Fayette, OH 43521
Cancellations
If you order a PREORDER item and you want to cancel your order, it will not be allowed until all conditions are met.
- You receive your order and then you can return it to me.
- Shipping would be at your expense.
- You will have to pay a 25% restocking fee.
If you order a PREORDER Item and want to cancel it prior to me ordering it, you have to pay a 25% Restocking fee. If it has already been ordered, you will need to meet the conditions listed above.
I will not refund your money until after I receive the product and have had time to inspect it for missing items or damages.
Restocking Fees
Restocking Fees are 25% of the product’s total.
- They are only charged when an order has been canceled and it contains PREORDER items.
- You are returning an item because you no longer like it.
- If stop payment is issued, you will pay a restock fee.
Who Pays Return Shipping?
P.A.M. Diamond Paintings will pay for return shipping providing it is a valid return.
If the return is not a valid return, the customer is responsible for shipping.